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ADSL2+ common questions
What is ADSL2+?
ADSL2+ is a type of Broadband that reaches extraordinary speeds of up to 24mbps. That’s up to 180 times faster than Dialup and up to 40 times faster
than ADSL1!
Important Disclaimer: while the maximum line speed is the maximum port speed enabled at the exchange level (24Mbps), actual line and download
speeds for each customer will vary and is dependent on factors such as; How far you live from the local telephone exchange, the configuration and quality of your phone
line, quality of your Broadband ADSL modem and line filter, the number and type of services being used in your neighbourhood, general Internet usage and load levels,
interference from outside sources, your computer’s hardware and software set up and the configuration of any computer you are trying to access.
| Download Speed |
Approximate Time |
| Dialup - 56K |
12 minutes |
| ADSL1 - 256K |
2.7 minutes |
| ADSL1 - 512K |
1.3 minutes |
| ADSL1 - 1,500K |
45 seconds |
| ADSL1 - 8,000K |
10 seconds |
| ADSL2+ - 24,000K |
4 seconds |
This is an estimate of how long it takes to download a 5MB MP3 song.
How affordable is ADSL2+?
We offer 10 ADSL2+ plans to choose from beginning at just $20 for 3GB. And we have 8 Naked ADSL2+ plans beginning from just $44.95 for 15GB so it really is very affordable!
This table gives an estimate as to what you can get for your Downloads.
|
1GB |
5GB |
35GB |
100GB |
| Emails (10KB each) |
100,000 |
500,000 |
3,500,000 |
10,000,000 |
| Web Pages (100KB each) |
10,000 |
50,000 |
350,000 |
1,000,000 |
| MP3 Songs (5MB each) |
200 |
1000 |
7000 |
20,000 |
| Large Files (10MB each) |
100 |
500 |
3500 |
10,000 |
What advantages does SuperNerd's ADSL2+ have over other Providers?
- Generous Download Quotas - have more freedom to do what you want.
- A fixed Monthly Cost - set your mind at ease with no surprising bills.
- Free Uploads - unlike Telstra, Optus and others who charge for uploads.
- 5 Email Addresses - enough to go around.
- 20MB Website space - get your own website going with your address being: www.supernerd.com.au/~yourusername
- Free Spam and Virus Filtering - customise your Spam Filters.
Can I get ADSL2+?
Enter your phone number at www.supernerd.com.au/broadband to check whether ADSL2+ is available at your home.
Alternatively, call SuperNerd and we’ll tell you!
How do the Download quota's and shaping work?
SuperNerd divides the total download allowance for each plan into three categories:
- Peak Downloads: This data allowance allows customers to download the given amount during the times of 9am to 1am daily.
- Off Peak Downloads: This data allowance allows customers to download the given amount during the times of 1am to 9am daily.
- XT Anytime Downloads: This stands for Exchange Traffic (“XT”) Anytime. This allows peering with one of Australia’s largest Internet exchange network.
For example, when you reache your Download Quota for Peak Usage, then only your Peak Usage will be shaped. When you reach your Download Allowance for the XT Anytime Usage, then any further usage will be calculated towards the Peak and Off Peak Download Quotas and the 2 other types of Quotes won’t be affected.
If you find that you are your are regularly going over your Download Allowance, then you may wish to upgrade your Plan to one with a great Download Allowance. To upgrade your Plan print the ADSL2+ & HomePhone Change of Plan Form, then complete it and return it to us.
Or you can purchase an Extra Quota Block.
Do I need a special modem?
All modems we sell support ADSL2+. We also configure the modem for you so all you need to do is plug it in. Otherwise you can provide your own.
| Modem |
Cost |
| Dynalink RTA1320: allows up to 2 users |
Was $65 NOW $20
for a limited time! |
| NetComm NB6Plus4: allows up to 4 users |
$110 |
| NetComm NB9WMAXX: allows up to 4 users (supports Wireless ADSL & VoIP) |
$250 |
How do the Setup Fees work for ADSL2+ with HomePhone?
You can choose from a 12 or 24 month contract. If you're transferring your Phone Service to us and choose a 24 month contract, you'll get the Setup Fee for free!
| Transfer your Phone Service |
$33 with a 12 Month Contract |
FREE with a 24 Month Contract |
| New Phone Service |
$165 with a 12 Month Contract |
$55 with a 24 Month Contract |
How do the Setup Fees work for Naked ADSL2+?
You can choose from a 12 or 24 month contract. If you have an existing Phone Line and choose a 24 month contract, you'll get the Setup Fee for free!
| Using EXISTING Phone Line |
$33 with a 12 Month Contract |
FREE with a 24 Month Contract |
| NO EXISTING Phone Line |
$165 with a 12 Month Contract |
$55 with a 24 Month Contract |
How long does it take to set up my ADSL2+ and HomePhone?
You will need to allow approximately 21 days for your ADSL2+ and HomePhone services to be set up.
What's the Customer Service Guarantee Waiver?
If you are installing a new Phone Service,
you will need to agree to the Customer Service Guarantee Waiver upon registration. By agreeing to this Waiver, you are waiving certain protections and rights in relation to your HomePhone services which allows us to offer you a significant reduction on your Setup Fee.
So what are my costs to get started?
- The ADSL2+ Monthly Cost
- The HomePhone Monthly Cost
- The Setup Fee
- A Modem if required
What are my Contracts total minimum costs?
- ADSL2+ Monthly Cost x 12 or 24 depending on your Contract Length.
- HomePhone Monthly Cost x 12 or 24 depending on your Contract Length.
- Any calls you make on the HomePhone service.
- Any additional HomePhone features x 12 or 24 depending on your Contract Length.
- Setup Fee.
- Modem if required.
Can I make changes to my Service later on?
You can upgrade your plan at any time for a small $10 fee (same speed).
What do I need to do if I am changing my address or phone number ?
If you are changing your address or changing your phone number or both, you will need to complete the Re-Location/Re-Connection Form, and pay the applicable Fees:
- A Fee of $80 applies for Re-Locating or Re-connecting an ADSL2+ service.
- If you have less than 12 months remaining in your Contract you will begin
a new 12 Month Contract. If you have more than 12 months remaining you will continue your current Contract.
- If ADSL2+ isn’t available in the new location, the
Disconnection Fee of $275 applies if still within your Contract period.
HomePhone common questions
Can I get a phone service with ADSL2+?
Yes. You will need to combine your ADSL2+ Plan with one of our incredibly low cost phone plans – choose from the Freedom or Premium Plan.
What’s so good about SuperNerd’s HomePhone Plans?
There are some fantastic features:
- Cheap local calls
- All National and Mobile calls are capped for the first 20 minutes
- Line Rental is included in the Monthly Cost
- Get 100 free local calls with the Premium Plan
How do National Calls work for the Premium Plan?
A 33c Call Connection Fee applies. First 15 minutes are free of charge! Call time thereafter is charged at the rate of 15c/minute with a maximum cost of $2.50
for up to 20 minutes. Any call time after the first 35 minutes is charged at the rate of 15c/minute.
What additional phone features do you have?
You can choose these phone add-ons:
- Silent Phone Number, Call Type Barring, Call Return, Call Waiting, Three Way Call: $0 per month
- Voice Mail, Caller ID, Select Call Accept: $3 per month per feature
How do I transfer my home phone to SuperNerd?
Transferring your existing phone service to SuperNerd is easy. We will port your existing phone number over to us, or we can install a new line telephone
number, however further costs may apply if you requiring cabling.
How can I pay?
We can automatically debit your Credit Card or Bank Account.
To change your payment method or update your details, print the relevant Direct Debit Form, then complete it and return it to us.
What optional features can I get with Home Phone?
You can request these additional HomePhone features at the time that you register, or click here to request it.
-
Silent Phone Number
Your number will not be listed in the telephone directories.
(By selecting this feature, the feature below called ‘Call Number Display’, will be automatically blocked.)
There is no cost for this feature
- Call Number Display
This will block the display of your number when calling other parties.
There is no cost for this feature
- Voicemail
Voicemail enables callers to leave a message if the call is unanswered.
The cost of a local call applies each time you access your Voicemail box from
your fixed line phone.
$3 per month
- Caller ID
A caller’s phone number is displayed on your handset.
$3 per month
- Selective Call Accept
With Selective Call Accept, you can decide which calls you want to receive.
You can choose to accept calls from up to 30 different numbers.
$3 per month
How do I use the additional features?
Once we have activated your HomePhone Feature, click here to view the HomePhone Additional Features Guide.
ADSL1 common questions
What is ADSL1?
ADSL1 is a type of Broadband that reaches super fast speeds of up to 8mbps. That’s up to 140 times faster than Dialup!
| Download Speed |
Approximate Time |
| Dialup - 56K |
12 minutes |
| ADSL1 - 256K |
2.7 minutes |
| ADSL1 - 512K |
1.3 minutes |
| ADSL1 - 1,500K |
45 seconds |
| ADSL1 - 8,000K |
10 seconds |
| ADSL2+ - 24,000K |
4 seconds |
This is an estimate of how long it takes to download a 5MB MP3 song.
How affordable is ADSL1?
We offer 14 plans to choose from beginning at just $34.95/month, so it really is very affordable!
This table gives an estimate as to what you can get for your Downloads.
|
1GB |
5GB |
35GB |
100GB |
| Emails (10KB each) |
100,000 |
500,000 |
3,500,000 |
10,000,000 |
| Web Pages (100KB each) |
10,000 |
50,000 |
350,000 |
1,000,000 |
| MP3 Songs (5MB each) |
200 |
1000 |
7000 |
20,000 |
| Large Files (10MB each) |
100 |
500 |
3500 |
10,000 |
What advantages does SuperNerd's ADSL1 have over other Providers?
- Generous Download Quotas - have more freedom to do what you want.
- A fixed Monthly Cost - set your mind at ease with no surprising bills.
- Free Uploads - unlike Telstra, Optus and others who charge for uploads.
- 5 Email Addresses - enough to go around.
- 20MB Website space - get your own website going with your address being: www.supernerd.com.au/~yourusername
- Free Spam and Virus Filtering - customise your Spam Filters.
What are some advantages ADSL1 has over Dialup?
Dialup Internet may seem to be cheaper however you might find Broadband to be more cost effective depending on your usage patterns.
- Use the phone and internet simultaneously
- Don’t pay a local call to connect
- Stay connected all day
- It’s so much faster you will not regret going broadband!
Is ADSL1 available where I live?
Enter your phone number at www.supernerd.com.au/broadband to check whether ADSL1 is available at your home.
Alternatively, call SuperNerd and we’ll tell you!
How do the Download quota's and shaping work?
SuperNerd divides the total download allowance for each plan into three categories:
- Peak Downloads: This data allowance allows customers to download the given amount during the times of 9am to 1am daily.
- Off Peak Downloads: This data allowance allows customers to download the given amount during the times of 1am to 9am daily.
- XT Anytime Downloads: This stands for Exchange Traffic (“XT”) Anytime. This allows peering with one of Australia’s largest Internet exchange network.
For example, when you reache your Download Quota for Peak Usage, then only your Peak Usage will be shaped. When you reach your Download Allowance for the XT Anytime Usage, then any further usage will be calculated towards the Peak and Off Peak Download Quotas and the 2 other types of Quotes won’t be affected.
If you find that you are your are regularly going over your Download Allowance, then you may wish to upgrade your Plan to one with a great Download Allowance. To upgrade your Plan print the ADSL1 Change of Plan Form, then complete it and return it to us.
Or you can purchase an Extra Quota Block.
Do I need a special modem?
All modems we sell support ADSL1 and ADSL2+, so if you decide to upgrade to ADSL2+ later then you won’t be required to purchase a new modem.
We also configure the modem for you so all you need to do is plug it in. Otherwise you can provide your own.
| Modem |
Cost |
| Dynalink RTA1320: allows up to 2 users |
$65 |
| NetComm NB6Plus4: allows up to 4 users |
$110 |
| NetComm NB9WMAXX: allows up to 4 users (supports Wireless ADSL & VoIP) |
$250 |
How do the Setup Fees and Contract?
SuperNerd's ADSL1 Setup Fees are reduced for a limited time. And if you currently have a SuperNerd Dialup plan and want to upgrade to ADSL1, and you've had the plan for at least 6 months, then take advantage of our even further reduced Setup Fee. An 8 month contract applies to all Plans.
| Setup Fee Type |
Cost |
| New ADSL1 Connection |
was $115 NOW $90 |
| ADSL1 Transfer - Must have an active ADSL1 connection |
was $20 NOW $0 |
| Upgrade from SuperNerd Dialup |
was $115 NOW $55 |
| Setup fees are reduced until 31st January 2008! |
So what are my costs to get started?
- The ADSL1 Monthly Cost
- The Setup Fee
- A Modem if required
Can I make changes to my Service later on?
You can upgrade your plan at any time for a small $10 fee (same speed). If you change speeds then a fee of $55 applies. To change your Plan print the relevant Change of Plan Form, then complete it and return it to us.
How long does it take to set up my ADSL1 connection?
Allow approximately 5 working days for a new connection or around 3 working days for a transfer. We’ll contact you when the connection is fully active on our network.
How can I pay?
We can automatically debit your Credit Card or Bank Account.
To change your payment method or update your details, print the relevant Direct Debit Form, then complete it and return it to us.
What do I need to do if I am changing my address or phone number?
If you are changing your address or changing your phone number or both, you will need to complete the Re-Location/Re-Connection Form, and pay the applicable Fees:
- A Fee of $115 applies (or the current ADSL1 Setup Fee) for Re-Locating or Re-connecting an ADSL1 service.
- The Disconnection Fee of $99 will also apply if you are still within
the 6 month period from initial registration.
- If ADSL1 isn’t available in your new location, the Disconnection Fee will apply.
Changing Plans common questions
What contract and setup fee applies for changing plans?
You may change your plan at any time provided you follow these terms:
- Allow approximately 2 to 3 days for the change of plans to be complete.
- If you are still within a contract term, there is no extension to your minimum contract term.
- If you are changing service types (for eg. from an ADSL1 plan to an ADSL2+ plan), you are required to pay the applicable Setup Fee and begin a new Contract. You will also need to pay the Disconnection Fee ONLY if you are still within a contract term. If you are within an ADSL1 contract term (or still within 6 months of registering for ADSL1), you will need to pay the $99 Disconnection Fee. If you are within an ADSL2+ contract term, you will need to pay the $275 Disconnection Fee.
- A $10 fee applies if changing plans on the same speed or a $55 fee applies if changing plans to a different ADSL1 speed.
How does the billing work for changing plans?
When your plan change has been completed, you will be charged for
the cost and download allowance of the new plan based on a pro-rated amount until your next monthly billing date, minus the cost of your old plan based on a pro-rated amount.
How can I change Plans ?
If you are changing plans on the same service type, for eg, from ADSL1 to a new ADSL1 plan, then all you need to do is complete a Change of Plan form.
If you are changing plans on a different service type, for eg, from ADSL1 to a new ADSL2+ plan, then you will need to complete a Registration Form. Ensure you provide us with your CURRENT username or account number when registering.
Can I get more downloads if I don't want to change plans?
Yes, you can purchase an Extra Quota Block by sending an email to us requesting it.
NerdPhone common questions
What’s NerdPhone?
NerdPhone is our VOIP service and it’s a great alternative to a standard phone service due to the fantastic savings you can get. We offer this service as an
optional add-on to your ADSL1 Plan.
Can I get NerdPhone?
Yes, provided you have a SuperNerd ADSL Plan speed of at least 512/128K.
What do I need to get NerdPhone?
SuperNerd sells 2 types of VOIP Devices:
- ATA (Analogue Telephone Adaptor) unit for those already with a broadband modem/router:
We sell the Linksys PAP2T for $88
- Or you can get an all-in-one VOIP/ADSL modem/router.
We sell the Netcomm NB9WMAXX for $250
What’s so good about NerdPhone?
- Cheap local calls
- National calls are NOT timed! Pay one flat rate for all National calls
- A low per minute rate for calls to mobiles
- Pay no Monthly Cost for the Starter Plan, just pay for the calls you make
- Get an additional 3GB of downloads each month with the Saver Plan, which you can use for your Internet or Phone
Is there a Contract for NerdPhone?
You can choose a 0 month contract OR commit to a 12 month contract on the NerdPhone Saver Plan and receive a $35 discount off a Linksys PAP2T or a
$50 discount off a Netcomm NB9WMAXX.
What is needed to use NerdPhone?
The basic requirements are:
- A SuperNerd Broadband connection capable of 128K uploads. A connection with 64K upload will work but may result in reduced call quality.
As we cannot commit to the quality on a 64K upload connection, NerdPhone is not available on a 256K/64K SuperNerd Broadband connection.
- A VOIP Device; this might come in the form of a standalone ATA (Analogue Telephone Adaptor) unit for those already with a broadband modem/router
or it might be an all-in-one VOIP/ADSL modem/router. Alternatively, a VOIP handset can be connected directly to a LAN or ADSL modem/router.
- A normal analogue telephone handset (or a VOIP handset – see above)
- A PSTN line for broadband and also for emergency fall over in case the broadband connection is unavailable for any reason.
VOIP Devices purchased from SuperNerd are pre configured and you only need to plug in the cables for the service to work; it’s very easy and simple.
Who is this service designed for?
NerdPhone is a VOIP service currently designed for use by home users. A normal broadband connection with 128K or greater upload speed can allow up to
2 simultaneous calls to be made (depending on the VOIP ATA FXS ports available).
I am not a SuperNerd user so can I get NerdPhone?
At the date of writing this FAQ sheet, anybody without a SuperNerd Broadband service cannot get a NerdPhone service. The reason for this is because we need
to ensure consistent high call quality and we cannot be confident (nor control the quality) of any broadband service not provided by SuperNerd.
What happens if I cancel my SuperNerd Broadband service;
can I still keep my NerdPhone service and VOIP telephone number?
At the date of writing this document (13 August 2007), we are unable to provide you with a NerdPhone service if your SuperNerd Broadband service is
cancelled for any reason, This means you will lose any VOIP telephone number attached to your NerdPhone service.
Benefits of NerdPhone common questions
What benefits are there in moving to VOIP?
The greatest benefit is in the ability to slash the cost of your telephone bills! NerdPhone provides extremely low call rates within
Australia and also offers amazingly low rates for calls to international destinations.
Click here to compare our NerdPhone call rates to normal telephone call charges. The figures speak for themselves!
What benefits are there in choosing NerdPhone over other VOIP providers?
When you chose NerdPhone, you get 3GB extra added to your monthly broadband plan before shaping occurs. If you choose any other VOIP provider such as
Engine, Skype or MyNetPhone, not only do you miss out on the extra GB downloads, the VOIP calls you make will actually eat into your broadband plan’s
monthly download quota!
It is even worse when you are on a Telstra or Optus broadband service because their plans count upload traffic to the Internet which means any VOIP calls
you make will consume eat into your monthly traffic quota even faster!
Additionally, because NerdPhone is a service provided over your SuperNerd Broadband service, we maintain full control over all aspects that affect the quality
of your VOIP call. Other VOIP providers have no ability to control the most important part of a VOIP service and that is the Broadband service itself!
How much does a NerdPhone account cost?
We keep things easy with 2 simple NerdPhone Plans to choose from. Click here for more info.
Can I have more than 1 NerdPhone account?
You can link multiple NerdPhone services to a single SuperNerd broadband account but you cannot link a single NerdPhone service to multiple SuperNerd
broadband accounts.
If you are linking multiple NerdPhone Saver plans to a single SuperNerd broadband account, your will benefit from the cumulative effect of the
additional 3GB download per plan.
For example if you want 2 indial telephone numbers and you subscribe to 2 NerdPhone Saver Plans, your broadband account will receive an increase of 6GB to
it’s monthly download quota.
Applying for NerdPhone common questions
I’m ready to slash my phone bill and sign up to NerdPhone – what do I do now?
It’s really easy to get started and you’ll be saving in no time! Follow the simple steps found here.
How can I pay?
We can automatically debit your Credit Card or Bank Account.
How NerdPhone works common questions
What sort of quality can a customer expect?
NerdPhone is designed so that you will rarely notice the difference between a VOIP call and a normal call made over a PSTN service.
This is because all VOIP calls are carried out to the normal PSTN using least hop and least latency network path routing. In short, you an expect toll-quality
calls on most occasions.
Very importantly, NerdPhone uses the G.729 codec to compress VOIP packets and G.711 for failover. For those technically minded, G.729 is the best compression
codec for VOIP at the moment and reduces the bandwidth requirement to provide quality calls. Many of our competitors, in an effort to reduce costs, do not use
G.729 and rely on G.711 or G.723 only.
How much bandwidth can I expect VOIP to consume?
The amount of bandwidth consumed will depend on the length of the call and the frequency of your conversation during the call. The following table provides
a rough estimate of bandwidth consumption during a normal conversation without pause.
| CODEC NEGOTIATED |
Kilobytes per minute |
Megabytes per minute |
| G.711 |
654 |
0.654 |
| G.729 |
234 |
0.234 |
Therefore a 5 minute call will consume roughly 3.27 MB (G.711) and 1.17 MB (G.729).
Does SuperNerd support LNP (Local Number Portability)?
At this stage we do not provide LNP. This means we will provide you with a brand new number if you sign up for the NerdPhone Starter or NerdPhone Saver plans.
Do I get a number for inbound calls?
All NerdPhone plans come with a VOIP number that begins with 0550. This number can be used for inbound calls however it cannot be tracked by the 000
emergency services as the number is not bound to any geographic location.
A geographically bound number can by provided for an additional $4.50 a month (Metro number) and $14.50 a month (Regional number)
How would an Internet outage effect my VOIP service?
In the event of your Internet service going down, your NerdPhone VOIP service will be effected. Your VOIP Device may still allow you to make phone calls via
any handsets plugged into it, but you will not be utilising your NerdPhone VOIP service, you will in actual fact be dialling into your PSTN connection.
Therefore you will be billed by your Phone Provider for any phone calls you make during any Internet outages.
- The Linksys PAP2T will NOT allow you to dial out via any handsets plugged into it using your PSTN connection
during an internet outage.
- The Netcomm NB9WMAXX will allow you to dial out via any handsets plugged into it using your PSTN connection
during an internet outage.
- If you do not have one of these above VOIP devices please consult your hardware vendor.
Hardware for NerdPhone common questions
Do I need to buy a new VOIP handset or can a standard analogue telephone be used?
Analogue telephone handsets can be used and there is no need to purchase a VOIP handset unless you want a new high tech looking handset for your home or office!
The analogue telephone handset is simply plugged into an FXS port in the ATA using a normal RJ11 cable (the ones used for all normal PSTN telephone handsets).
What type of hardware is sold and supported by SuperNerd?
Due to the wide range of available VOIP hardware in the market, SuperNerd can only support the configuration of the hardware directly purchased from it.
These include the following models which have been tested for quality and ease of configuration:
- Linksys PAP2T (1 LAN, 2 FXS): $88.00
- Netcomm NB9WMAXX (1 WAN, 4 LAN, 2 FXS, 1 FXO): $250
If you have a non-SuperNerd supported VOIP router/modem/ATA we can provide you with the required information but cannot help you with step-by-step configuration.
All new SuperNerd VOIP router/modem/ATA units are pre-configured with settings and DHCP so you simply plug the unit into your existing network and you will be
ready to go!
The hardware to set up NerdPhone is too expensive!
It might seem expensive to start with but if you count the savings from reducing your normal telephone bill, you will see a return on your initial investment
really quickly. If you reduce your phone bill by even just $20.00 a month then the hardware pays for itself in just few months. After that, you’ll reap
the rewards of ongoing savings!
SuperNerd will also provide discounts on device purchases if you sign up to a 12 months contract for a NerdPhone Starter or Saver plan (see below).
I already have an existing Broadband modem/router and I really don’t want to pay for another VOIP modem/router,
what should I do?
There are several options available that will allow you to enjoy the cheap NerdPhone call rates without having to pay a large upfront cost again for the
necessary hardware.
- You could simply buy an ATA depending on the number of telephone handsets you wish to connect for VOIP. Buy the V100 if you only need to connect 1
handset or buy the PAP2T if you have 2 handsets.
- You can significantly reduce the cost of a new ATA or VOIP modem/router (if you want to buy a brand new one) by committing to a 12 months contract on
either one of the NerdPhone Starter or NerdPhone Saver plans. The discounted amount off the purchase price depends on the Plan that you commit to for
12 months.
If you purchase a NerdPhone Saver Plan and commit to a 12 month Contract you will get the following discount depending on what Device you purchase from
SuperNerd:
$35 Discount off the price of a Linksys PAP2T, if you have the NerdPhone Saver Plan and choose a 12 month Contract
$50 Discount off the price of a Netcomm NB9WMAXX, if you have the NerdPhone Saver Plan and choose a 12 month Contract
If I have a VOIP handset how does that connect to the ATA?
You don’t need an ATA if you have a VOIP handset. The VOIP handset uses the RJ45 port which can be connected directly to a hub or switch port in your network
or VOIP modem/router unit using an RJ45 cable.
Setup for NerdPhone common questions
Configuration 2: Linksys PAP2T
PAP2T Configuration Diagram
Configuration 1: NB9WMAXX
NB9WMAXX Configuration Diagram
Dialup common questions
What is Dialup internet?
It’s a form of internet access that uses a modem to transmit digital data over telephone wires, reaching a maximum internet speed of up to 56K.
Each time you connect to the internet, or even attempt to make a connection to the internet, you will be charged a local call cost by your Phone Provider.
Can I dial from anywhere in Australia, at the cost of a local call?
Yes you can, provided you are not paying a higher rate for local calls, for eg. if you are staying in a motel. This is why the SuperNerd Dialup plans are
such great value. Most other ISP’s will charge you a premium on top for "Roaming" capabilities, but with SuperNerd, you can roam anywhere you like
and still pay only a local call for connecting to the internet.
You can also view your emails from anywhere by logging into our handy WebMail service.
Can I use the phone at the same time as the internet?
No. You can not make or receive phone calls while connected to the internet.
What plans does SuperNerd have?
We offer Flat Rate Plans and Block Plans. If you’re a heavier internet user and don’t want to have to worry about how much you use, then we recommend
the Flat Rate Plans. Otherwise you can purchase a Block Plan for light internet use.
How long does it take to set up a Dialup account?
Setting up a Dialup account is quick and easy. Simply register online and pay by Credit Card to have your account instantly activated.
Why is SuperNerd’s Dialup better?
- Best valued Dialup Internet in Australia
- Local call - no extra charge for interstate roaming
- Free Uploads - unlike some other providers
- 3 Day Money Back Guarantee
- Free Website space – to make your own website
- Free Spam and Virus Filtering
How can I pay?
All Flat Rate Plans and Block Plans must be paid by a Direct Debit from your Credit Card or Bank Account. The first 3 Flat Rate Plans listed on the
left hand side table, can also be paid by Cheque/Money Order.
Upgrading from Dialup to Broadband common questions
Can I upgrade to Broadband later?
Yes. If you've had a SuperNerd Dialup Plan for at least 6 months, you can upgrade to a SuperNerd ADSL1 or ADSL2+ Plan and receive any specials SuperNerd may be offering at the time.
CURRENT SPECIAL: If you want to upgrade your SuperNerd Dialup plan to a SuperNerd ADSL1 plan, pay just $55 for the Setup Fee, normally $115.
Can I upgrade to Broadband mid way through my Dialup Plan?
Yes. We will then give a credit for any unused time from the date your ADSL becomes fully activated.
How can I upgrade to Broadband?
If you'd like to upgrade to ADSL1, you can register by completing a Form and returning it to us via Fax, Post or Email. Or you can upgrade using our online Registration Form.
If you'd like to upgrade to ADSL2+ with HomePhone or Naked ADSL2+, you can only upgrade by completing a Form and returning it to us via Fax, Post or Email. You can not use the online Registration Form to register.
Flat Rate Plans common questions
Are the Flat Rate Plans completely unlimited?
Yes. All SuperNerd Flat Rate plans are TOTALLY unlimited which means no hidden fees. All plans have a 5 hours hard session limit to ensure fair usage.
How do the Flat Rate Plans work?
Payments are upfront for the subscribed period and all subscriptions renew automatically until you tell us otherwise. The longer your subscription period,
the greater the discount provided to you.
How does the QuarterNerd Plan work?
You receive one month of free unlimited internet access on your first subscription period as a gift and is valid only for new customers. Subsequent
renewals are at $42 per 3 months.
Block Plans common questions
When do the Block Plans expire?
They expire after you’ve used up 30 or 60 hours depending on which plan you have chosen. If you don’t use up all your hours within a
12 month period, the unused hours will expire after 12 months.
What happens after my Plan has expired?
Whether you have a Flat Rate plan or a Block plan, your plan will automatically renew for the same plan and price. If you want to cancel your subscription
renewal you’ll need to contact us in writing or in the online Member’s section at our website.
How will I know how many hours I have used?
You can view your usage by going to the ‘Members’ section on the SuperNerd website and clicking on ‘View Usage’.
Accounts and Billing common questions
What are my payment options?
You can choose to pay for your Plan by direct debiting your Credit Card or Bank Account.
- Direct Debit your Credit Card: We can automatically debit your Credit Card each month. Click here to download the form.
- Direct Debit your Savings or Cheque Account: We can automatically debit from your nominated Bank Account each month. Click here to download the form.
- For some services you can pay by electronic transfer. Our EFT details are:
Bank Name: National Australia Bank
Account Name: Australia Internet Solutions Pty Ltd
BSB Number: 083004
Account Number: 677 628 641
Description: Customer Number, Username or Name
- For initial Broadband costs, post a Cheque or Money Order to:
GPO Box 2138, Melbourne VIC 3001
Make your Cheque payable to 'SuperNerd'
How do I change my Payment Method?
Contact SuperNerd to obtain a Direct Debit or Credit Card Request Form, or download them from the website: www.supernerd.com.au/forms. Download the form and then send to us via:
- Email: payments@supernerd.com.au
- Post: SuperNerd CSG, GPO Box 2138, Melbourne VIC 3001
- Fax: 1300 887 866
How do I update my Credit Card or Direct Debit details?
If you are currently paying by Credit Card, and wish to update your details, you can do this by logging into the Members Tools. Otherwise complete the form located at: www.supernerd.com.au/forms
Ensure you keep your Credit Card or Bank Account details up to date with us as you will be penalised with a Late Payment Fee of $8 so please notify us if you:
- Get a new credit card
- Get a new expiry date on your credit card
- Close your bank account
- Don’t have sufficient funds available in your account
How does the billing work?
We will bill you on a regular monthly basis, one month in advance. Unless of course if you have a 3, 6 or 12 month Dialup Plan which we will debit your
account for the whole period in advance. All plans automatically renew even after any Contract periods.
Are my Credit Card details safe with SuperNerd?
Yes. SuperNerd does everything in its power to ensure that Credit Card details are handled with the highest security possible. By using SSL encryption on our
website, keeping customer records in secure filing systems and providing on-going training and monitoring to employees, SuperNerd prevents prying eyes from
having access to your membership details. Sending your details over the Internet, fax or phone is as safe as possible and you can be sure that we have
gone to every practical length to keep it this way.
How do I receive my Bills/Invoices?
At the time of registering for DSL, you will need to select how you would like to receive your Bills. You can select either:
- By Email: You will receive a notice via your correspondence email address, to notify you that your Bill/Invoice has been generated
and is available for viewing online via the SuperNerd website.
- By Post: If you would like to receive a printed invoice via your mailing address. Please note: You will be charged $1.50 per Invoice.
When do I receive my Bills/Invoices and when am I debited?
When you will receive your Bill depends on your Plan type and payment method:
- Credit Card: Your Credit Card is also debited on your Monthly Billing Date and you’ll receive a receipt via your corresponding
email address.
- Direct Debit: Your Bank Account is debited within 14 days of your Monthly Billing Date.
How do I view my invoices online?
- Go to the SuperNerd website and click on ‘Members’ in the top menu.
- Log in by entering your Username and Password in the ‘Members Tools’ log in box.
- Click on ‘View Invoices’ in the left side menu.
Click on the appropriate invoice link to view it. You can also print a copy for your own records. Please note that the Bill does not indicate whether
you have paid the Bill or not.
What happens if I don’t pay my Bill on time?
If we are unable to debit your Credit Card or Bank Account within 14 days of your Billing Date, you will charged an $8 Late Fee and your account will be
suspended. If we are unable to debit your account within another 14 days your account will be cancelled. To re-active and ADSL service after a cancellation,
your Phone line will need to be re-provisioned therefore you will be charged any Setup Fee’s. You may also incur an Administration Fee and you will
still need to pay any amounts outstanding on your previous Accounts.
Each time we are unable to debit your account due to insufficient funds, incorrect bank details or any other reason, you will be required to pay the
Payment Dishonour Fee of $11, for each failed attempt.
Members Area common questions
There are many new benefits available exclusively to SuperNerd members. Simply click on ‘ Members’ in the top menu
and log in with your account username and password to access everything the Members area has to offer. View your Account Details
View the details of your account such as your personal details and features of your Internet plan. You can also update your Password here.
Manage your Payment Method
View and change your Credit Card details.
View Invoices
View your account invoices here.
View Data Usage
You can keep track of your usage here where you can see each session login and how much you Downloaded.
View HomePhone Usage
View each call you make using HomePhone.
View NerdPhone Usage
View each call you make using NerdPhone.
View your NerdCash Account
Here you can view how much NerdCash you have accumulated. You can use your Nerd Cash to pay your monthly Internet access bills or purchase additional products
such as webspace or more email addresses.
Nominate for NerdCash
Nominate your friends and family for referral to SuperNerd. We’ll then email or call them on your behalf and give them a brief overview of
SuperNerd’s services. Each time one of your referrals registers, you get some NerdCash!
NerdMail
Access and manage your emails with our WebMail service at any time, wherever you are. It’s secure, easy to use and a must have for today’s way of living.
Manage your Email Addresses
Add, change or remove your Email Addresses. SuperNerd offers 5 Email Addresses with your Plan that you can use.
View your Spam and Virus Filter Settings
Here you can adjust the sensitivity of your Spam Filter settings to block out pornographic, offensive or unsuitable emails. You can even add your own
custom filter rules here.
Manage your Website Space
SuperNerd offers Free Webspace with all Dialup and Broadband plans. You can place photos on your site so your family and friends can view them from anywhere
around the world!
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