1. What is Dialup internet?
2. Can I dial from anywhere in Australia, at the cost of a local call?
3. Can I use the phone at the same time as the internet?
4. What plans does SuperNerd have?
5. How long does it take to set up a Dialup account?
6. Why is SuperNerd's Dialup better?
7. How does the 3 Day Money Back Guarantee work?

1. What is Dialup internet?
It's a form of internet access that uses a modem to transmit digital data over telephone wires, reaching a maximum internet speed of up to 56Kbps.

Each time you connect to the internet, or even attempt to make a connection to the internet, you will be charged a local call cost by your Phone Provider.

2. Can I dial from anywhere in Australia, at the cost of a local call?
Yes you can, provided you are not paying a higher rate for local calls, for example, if you are staying in a motel. This is why the SuperNerd Dialup plans are such great value. Most other ISP’s will charge you a premium on top for "Roaming" capabilities, but with SuperNerd, you can roam anywhere you like within Australia and still pay only a local call for connecting to the internet.

You can also view your emails from anywhere by logging into our handy Web Mail service. Simply log in with your email address and password from the bottom of the home page.

3. Can I use the phone at the same time as the internet?
No, you can not make or receive phone calls while connected to the internet. You will need to upgrade to ADSL Broadband if you want to make/receive calls while on the internet.

4. What Dialup plans does SuperNerd have?
We offer Flat Rate plans and Hour Block plans. If you're a heavier internet user and don't want to have to worry about how much you use, then we recommend the Flat Rate Plans. Otherwise you can purchase a Block Plan for light internet use.

5. How long does it take to set up a Dialup account?
Setting up a Dialup account is quick and easy. Simply register online and pay by Credit Card to have your account instantly activated. If you want to pay by Direct Debit then you'll need to complete the Dialup Registration Form.

6. Why is SuperNerd's Dialup better?

1. Best valued Dialup Internet in Australia
2. Local call - no extra charge for interstate roaming
3. Free Uploads - unlike some other providers
4. 3 Day Money Back Guarantee
5. Free Website space – to make your own website
6. Free Spam and Virus Filtering

7. How does the 3 Day Money Back Guarantee work?
SuperNerd is proud to present all Dialup plans with our highest quality of service by giving you a Money-Back-Guarantee. SuperNerd will give you 3 days starting from your initial purchase period to fully test your connection and if you believe your quality of service is not to your expectations, you will receive a full refund. So if you're not completely satisfied with your SuperNerd Dialup connection, we will gladly refund your entire payment.

To get a full refund, all you need to do is talk to one of our consultants by calling 1300 888 090 prior to your initial 3 days expiration. Please note that no refunds will be given after the initial 3 day period as per our Terms and Conditions.

1. Are the Flat Rate Plans completely unlimited?
2. How do the Flat Rate Plans work?
3. How does the QuarterNerd Plan work?
4. When do the Block Plans expire?
5. What happens after my Plan has expired?
6. How will I know how many hours I have used?
7. How can I pay?
8. How can I register for Dialup?

1. Are the Flat Rate Plans completely unlimited?
Yes. All SuperNerd Flat Rate plans are TOTALLY unlimited which means no hidden fees. All plans have a 5 hours hard session limit to ensure fair usage.

2. How do the Flat Rate Plans work?
Payments are upfront for the subscribed period and all subscriptions renew automatically until you tell us otherwise. The longer your subscription period, the greater the discount provided to you.

3. How does the QuarterNerd Plan work?
You receive one month of free unlimited internet access on your first subscription period as a gift and is valid only for new customers. Subsequent renewals are at $42 per 3 months.

4. When do the Block Plans expire?
They expire after you've used up 30 or 60 hours depending on which plan you have chosen. If you don't use up all your hours within a 12 month period, the unused hours will expire after 12 months.

5. What happens after my Plan has expired?
Whether you have a Flat Rate plan or a Block plan, your plan will automatically renew for the same plan and price. If you want to cancel your subscription renewal you'll need to contact us in writing or cancel via the Members area.

6. How will I know how many hours I have used?
You can view your usage by logging into the Members area on the SuperNerd website and clicking on View Usage.

7. How can I pay?
All Flat Rate plans and Block plans must be paid by a Direct Debit from your Credit Card or Bank Account. The 12, 6 and 3 month Flat Rate plans can also be paid by Cheque/Money Order or EFT.

8. How can I register for Dialup?
You can register one of three ways:

1. Register online by selecting a plan from the Flat Rate or Hour Block plans table, and click on the 'Sign up online!' button. You may only register online if paying by Credit Card, and your account will be instantly activated.
2. Complete the Dialup Registration Form and return it to us. You can pay by Credit Card or Direct Debit or Cheque/Money Order. Your account will be activated within 3 working days.
3. Call SuperNerd on 1300 888 090 to register over the phone. You may only register over the phone if paying by Credit Card, and your account will be instantly activated.

1. Can I upgrade to Broadband later?
2. Can I upgrade to Broadband mid way through my Dialup Plan?
3. How can I upgrade to Broadband?

1. Can I upgrade to Broadband later?
Yes. If you've had a SuperNerd Dialup Plan for at least 6 months, you can upgrade to a SuperNerd ADSL1 or ADSL2+ Plan and receive any specials SuperNerd may be offering at the time.

CURRENT SPECIAL: Upgrade your SuperNerd Dialup plan to a SuperNerd ADSL1 plan, and pay just $55 for the Setup Fee, normally $115.

2. Can I upgrade to Broadband mid way through my Dialup Plan?
Yes, we will then give a credit for any unused time from the date your ADSL becomes fully activated.

3. How can I upgrade to Broadband?
If you'd like to upgrade to ADSL1, you can register by completing a Form and returning it to us via Fax, Post or Email. Or you can upgrade using our online Registration Form.

If you'd like to upgrade to ADSL2+ with HomePhone, Standalone ADSL2+ or Naked ADSL2+, you can only upgrade by completing a Form and returning it to us via Fax, Post or Email. You can not use the online Registration Form to register.

1. What are my payment options?
2. How do I change my Payment Method?
3. How do I update my Credit Card or Direct Debit details?
4. How does the billing work?
5. Are my Credit Card details safe with SuperNerd?
6. How do I receive my bills/invoices?
7. How do I view my invoices online?
8. What happens if I don’t pay my bill on time?

1. What are my payment options?
You can choose to pay for your plan by direct debiting your Credit Card or Bank Account.

1. Direct Debit your Credit Card: We can automatically debit your Credit Card each month. Click here to download the Credit Card Form and return it to us.
2. Direct Debit your Savings or Cheque Account: We can automatically debit from your nominated Bank Account each month. Click here to download the Direct Debit Form and return it to us.
3. For initial Broadband costs, you can pay by electronic transfer. Our EFT details are:
   Bank Name: National Australia Bank
   Account Name: SuperNerd
   BSB Number:  083004
   Account Number: 677 628 641
   Description: Enter your Customer Number, Username or Name
4. For initial Broadband costs, you can also post a Cheque or Money Order to:
   SuperNerd, GPO Box 2138, Melbourne VIC 3001
   Make your Cheque payable to 'SuperNerd'

2. How do I change my payment method?
Contact SuperNerd to obtain a Direct Debit or Credit Card Request Form, or download them from Forms webpage and then send it back to us via:

1. Email: payments@supernerd.com.au
2. Post: SuperNerd CSG, GPO Box 2138, Melbourne VIC 3001
3. Fax: 1300 887 866

You can also use the Members Area to change your payment method to Credit Card. Simply log into the Members Area and click on 'Billing' then 'Payment Details'. Then enter your credit card details here.

3. How do I update my Credit Card or Direct Debit details?
If you are currently paying by Credit Card, and wish to update your details, you can do this by logging into the Members Area. Otherwise complete the Credit Card Payment Form.

Ensure you keep your Credit Card or Bank Account details up to date with us as you will be penalised with a Late Payment Fee of $8 if we can not debit your account. So please notify us if you:

1. Get a new credit card
2. Get a new expiry date on your credit card
3. Close your bank account
4. Don't have sufficient funds available in your account

To update your Direct Debit details, click here to download the Direct Debit Form and return it to us.

4. How does the billing work?
We will bill you on a regular monthly basis, one month in advance. Unless of course you have a 3, 6 or 12 month Dialup Plan which we will debit your account for the whole period in advance. All plans automatically renew even after any contract periods.

5. Are my Credit Card details safe with SuperNerd?
Yes. SuperNerd does everything in its power to ensure that Credit Card details are handled with the highest security possible. By using SSL encryption on our website, keeping customer records in secure filing systems and providing on-going training and monitoring to employees, SuperNerd prevents prying eyes from having access to your membership details. Sending your details over the Internet, fax or phone is as safe as possible and you can be sure that we have gone to every practical length to keep it this way.

6. How do I receive my bills/invoices?
At the time you register for a SuperNerd plan, you will need to select how you would like to receive your bills. You can select either:

1. By Email: You will receive a notice via your correspondence email address, notifying you that your bill/invoice has been generated and is available for viewing online via the SuperNerd Members Area.
2. By Post: You will receive a printed invoice via your mailing address. You will be charged $1.50 per invoice.

If you are not sure how you are supposed to be recieving a copy of your invoice, please contact us.

7. How do I view my invoices online?

1. Go to the SuperNerd website and log into the Members Area.
2. Log in by entering your username and password in the box on the top right side of the page.
3. Click on 'Billing' then 'Invoices' in the left side menu.
4. Click on the appropriate invoice link to view it. You can also print a copy for your own records. Please note that the bill does not indicate whether you have paid it or not.

8. What happens if I don't pay my bill on time?
If we are unable to debit your Credit Card or Bank Account within 14 days of your Invoice being generated, you will charged an $8 Late Fee. If we still can't debit your account within another 7 days, your SuperNerd plan will be suspended. If we are still unable to debit your account within another 7 days, your account will be cancelled.

To re-active an ADSL service after a cancellation, your phone line will need to be re-provisioned therefore you will be charged any applicable Setup Fee's. You may also incur an Administration Fee and you will still need to pay any amounts outstanding on your previous Accounts.

Each time we are unable to debit your account due to insufficient funds, incorrect bank details or any other reason, you will be required to pay the Payment Dishonour Fee of $11, for each failed attempt.

Not sure which plan to buy?

lf you're still not sure which plan to register for, call one of our friendly staff for more information on 1300 888 090.

Or send us an email by completing this Enquiry Form.